Here are suggested steps to help you navigate the payment dispute process smoothly and protect your financial interests. 

The initial contact in a payment dispute typically comes from the ACH or credit card processing company. They will reach out to the email address associated with the transaction, requesting documentation to investigate the claim.

• Gather Documentation: Collect all relevant invoices and transaction records
• Prepare a Clear Explanation: Be ready to articulate the purpose and details of the transaction, explaining the product or service provided, and demonstrating the legitimacy of the transaction
• Understand the Process: Recognize that the final decision rests with the credit card companies. Neither the BoosterHub nor USIO will have direct access to the dispute records

The outcome of the dispute can result in two potential scenarios, depending on the processor's investigation: either the payment will be refunded to the customer, or the funds will be deposited into your account.