BoosterHub Store Setup: Products, Packages, Memberships & Tickets

Presented by Marsha Sray, BoosterHub

This guide covers everything you need to know about setting up and using the BoosterHub Store — from individual products all the way to QR code event tickets, print-on-demand merchandise, and sponsorship packages.

Overview: The Four Store Item Types

When you click Add Item in your BoosterHub Store, you'll be prompted to choose from four item types. Understanding the difference is the key to building a great store.

• Product — A single purchasable item (shirt, hot dog, donation, yard sign, sponsorship, concession item, etc.)
• Package — A bundled group of products sold together for one price, with optional payment plans
• Membership — A special package that attaches to a registration page and becomes a required purchase to complete registration
• Ticket — A product that generates a scannable QR code e-ticket sent to the purchaser at checkout

Products

Products are the foundation of everything. All packages, memberships, and many ticket workflows start with individual products.

Building a Product

• Navigate to the Store and click Add Item → Product
• The setup wizard walks you through each step
• You'll be asked:
  • Name and description — what is this item?
  • Image — add a photo to make it pop in the store
  • Account mapping — where does this money go in your chart of accounts? (e.g., Merchandise, Entry Fees, Fundraising)
  • Category tag — used to display this item in the right section on your website
  • Price — set a flat price, or enable the size picker to price sizes differently (e.g., XL and 2XL cost more)
  • Payment plan — optionally split payments; buyers acknowledge their card will be charged automatically on the set dates
  • Online store toggle — choose whether this item is visible in the public store

Options vs. Add-Ons

These two features let you gather information and collect additional revenue at checkout.

• Options — Choices the customer selects (e.g., color: white or blue). Each choice can carry an additional price (e.g., "+$5 for white").
• Add-ons — Used to gather information or offer upgrades. Examples:
  • "Do you want your name on the back?" → customer enters custom text → optional $10 upcharge
  • "What meal would you like?" → dropdown list with optional upcharges per choice
  • Add-ons can be marked mandatory or optional

Packages

A package bundles multiple individual products into one purchase at a single price.

How to Build a Package

• Step 1: Build your individual products first. They don't need to be for sale separately — they just need to exist in the store.
• Step 2: Create a Package, give it a name, description, and image, then add the products you built.
  • You can specify quantities (e.g., "this package includes 2 shirts")
  • The package charges one total price — not the sum of each individual product's price
• Step 3: Set a price for the entire package (e.g., $450)
• Step 4 (optional): Add a payment plan
  • Choose fixed payments (e.g., 3 monthly payments) or date-specific payments
  • Set the first payment amount and BoosterHub splits the remainder automatically
  • If an add-on is selected at checkout (e.g., valet parking for +$75), the payment plan updates to reflect the new total

Package Example: Band Fees

• Band fees product (with questions about shoe size and shirt size already built in)
• Packaged together with uniform and shoes items
• One price, one checkout, one payment plan — all information gathered at once

Memberships

A membership is built exactly like a package but serves one unique purpose: it attaches to a registration page and becomes a required fee that members must pay to complete their registration.

How to Build a Membership

1. Build the individual products that will go into the membership package
2. Build the membership package (same as a regular package)
3. Go to your Registration Page in Webmaster, enable Paid Registration, and select the membership package(s) you built

Notes on Memberships

• You can offer multiple membership tiers (e.g., $70, $300, $2,500 Crimson Line) — members choose the one they want at registration
• Higher-tier memberships can include add-ons like sports passes, hat or visor choices, logo uploads for recognition, and custom questions
• Additional optional items can also appear on the registration page (e.g., a parking pass) — these are not required but available to purchase at the same time
• For a full best-practices walkthrough on building registration forms, see the BoosterHub Academy section in the Help Center

Tickets

Tickets are a special item type that generates a QR code e-ticket sent to the buyer at checkout.

How Tickets Work

• The buyer receives a downloadable QR code e-ticket via email
• If the buyer is a BoosterHub member, their ticket also appears in the BoosterHub app under the Tickets button
• Volunteers scan tickets at the door using the QR scanner in the BoosterHub app (found in the Tools menu)
• To give a volunteer scanner access, enable it in Admin Settings under their permissions
• A $1 ticketing fee is added to the ticket price and is paid by the buyer

Building a Ticket

• Add item → Ticket
• Fill in event name, date, location/address, and upload a ticket image if you have one
• Assign to an account (e.g., a specific fundraiser line or general fundraising)
• Set a price and optionally cap the quantity available — BoosterHub will alert you when you're getting close to selling out
• Add options or add-ons (e.g., meal choice: beef, chicken, fish, veggie — with optional upcharges per selection)
• Season passes are also supported — you can create a season pass ticket and attach individual events to it

Selling Tables (and Issuing Tickets After the Fact)

When selling something like a gala table, you may want to collect group information at purchase and issue individual tickets afterward.

• Build the table as a regular Product (not a ticket), and use add-ons to collect info (business name, guest names, meal choices, etc.)
• After purchase, go to Settings → Issue Tickets
• Select the product (e.g., "Gala Table"), choose the ticket type to issue, set how many tickets the purchase includes (e.g., 10), select the buyers, and send
• Each buyer receives their individual tickets to distribute to their guests

Free / Zero-Dollar Tickets (Student RSVPs)

• If students attend for free but you need a headcount or check-in process, create a $0 ticket or use a $0 product + Issue Tickets
• Using Issue Tickets for free tickets means the club absorbs the $1 fee instead of the student paying it
• A $0 ticket item functions as a free RSVP — you can still collect meal choices, names, and other info through add-ons

Zero-Dollar Items: Beyond Tickets

Zero-dollar products are one of the most versatile and underused features in the store. Here are some powerful use cases:

Acknowledgement Forms / Handbook Sign-Off

• Create a $0 product, upload your handbook to the BoosterHub file manager, and link it in the item description
• Use an add-on to ask members to type their name as an electronic signature
• Use an upload add-on so they can upload the signed form — set the destination folder to admin-only in the file manager so parents can upload but not view others' submissions
• This item can live in your store AND be attached to a registration page simultaneously

Vendor Fair Applications

• Create a $0 product with add-ons asking all the vendor application questions
• Accepted vendors get tagged in your system; you can then invoice them for the vendor fee using a separate store item set to Pay Later

Links to Third-Party Stores or External Pages

• Create a $0 product with a link (e.g., to a local vendor's pop-up store)
• This makes the link accessible from the BoosterHub app's store section — easy one-tap access for your members

QR Codes for Store Items

Every store item and every webpage in your BoosterHub Webmaster has a built-in QR code generator at the top of the page.

• Store-level QR code → links to your full online store
• Item-level QR code (open the individual item first) → links directly to that item
• Great uses:
  • Print it on a clipboard for in-person sales (e.g., apple fundraiser, spirit wear)
  • Put it on a bucket at parades for instant donations
  • Post it on a poster board at games so fans can buy or donate on the spot
  • Display at in-person parent nights to drive registrations

Print-on-Demand Merchandise

BoosterHub's Merchandise System is a separate print-on-demand store — no inventory, no upfront cost.

How It Works

• Admins design custom items (shirts, hoodies, etc.) in the merchandise system — add graphics to the front, back, and sleeves
• When a customer purchases, the item is printed and shipped directly to the buyer by BoosterHub's vendor
• Your club keeps the profit margin you set

Setting It Up

• View the base cost to your club (e.g., a basic T-shirt at $8.66)
• Set your selling price (e.g., $20, $25) — the difference is your club's profit
• No minimum order quantities, no setup fees — if nobody buys it, it costs you nothing
• When adding to the store, the item pulls in all sizing and color info automatically; just set your price and go
• Items get a Booster Merch tag automatically for easy categorization on your website

Bulk Orders

• As an admin, you can also place bulk orders of merchandise items at discounted bulk pricing — use the bulk order form accessible from the merchandise section

Category Tags & Website Store Sections

Category tags let you organize and display store items in specific sections on your BoosterHub website.

• When building any store item, add one or more category tags (e.g., Spirit Wear, Fees, Sponsorships, Tickets)
• In Webmaster, add a Store component to any page and filter by category tag to show only the items you want on that page
• An item can have multiple tags and appear in multiple sections simultaneously

Examples in Action

• Homepage → show only Sponsorships and Donate buttons
• Cheer page → show only items tagged "Cheer"
• Soccer page → show only items tagged "Soccer"
• Print-on-Demand section → pull everything with the Booster Merch tag

You can also manually select specific items to display in a website section instead of filtering by tag — your choice of method.

Sponsorships

Sponsorships work just like any other store item or package — with the added benefit of letting businesses self-serve online instead of having to email or call.

Building Sponsorship Items

• Create a simple Product or a full Package depending on what the sponsorship includes
• Use add-ons to collect:
  • Sponsorship level (dropdown or list)
  • Business name for recognition
  • Logo upload
  • Contact information

Why This Matters

• Instead of directing potential sponsors to a PDF or a contact email, send them directly to a store item they can purchase right now from their couch
• Your team gets an instant sale alert and can follow up with a thank-you call
• Recommended: Feature sponsorship and donation items prominently on your homepage using a store section component in Webmaster

Tips & Best Practices

• Build products before packages — packages are assembled from existing products
• Use category tags consistently — this is what powers clean, organized website pages
• Payment plans work on both products and packages — great for high-dollar items like band fees
• The store is accessible from the BoosterHub app — members can browse and purchase from their phone with one tap
• QR codes are your best friend for in-person events — every item has one, use it
• Questions? Submit a contact form through the Help Center and describe what you're trying to build — Marsha and the BoosterHub team will walk you through it