It can take up to one business day to get information from USIO.
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Yes, you can upgrade your subscription at anytime. Navigate to Settings > BoosterHub Settings and select the BoosterHub Pro upgrade.
The difference between Standard and Pro will be prorated for the rest of your subscription year; then you will renew at the Pro rate.
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Welcome! We are excited to have you join the BoosterHub family! You can pay your subscription by navigating to Settings > BoosterHub Settings. There you will be able to select your subscription plan and complete your payment information.
All of the work done during your free trial will be saved if you decide to start your subscription.
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Yes. Go to Settings > BoosterHub Settings > View Receipts. You can also see each SMS message sent in Dashboard > Announcements > All Announcements.
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“USIO Ops Acct” charges, are the credit card fees for your account. Those invoices can be found in Settings > BoosterHub Settings > View Receipts.
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Navigate to Settings > BoosterHub Settings. Then scroll down to select Activate USIO Merchant Account and complete the application.
Merchant accounts are typically approved within the hour. If the application goes to risk it may take 1-2 business days. You will be notified via email when it is approved.
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You can find receipts for USIO credit card charges, SMS charges, and BoosterHub charges under Settings > BoosterHub Settings > View Receipts (scroll about halfway down the page to find the blue buttons).
If you don’t find a charge there, it is likely an ACH charge from USIO. We can request those receipts for you.
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The cost for SMS messaging in the Standard plan is $.02 per recipient ("2 cents"). For example, if you type one message and send it to 100 people in your club, that counts as 100 SMS. Therefore, 100 times $.02 will cost your club $2 total.
The Pro plan includes 500 SMS per month. If you decide to use more than 500 SMS messages, the $0.02 rate per SMS recipient will be charged for only those recipients over 500. You can check your current SMS totals in Settings > BoosterHub Settings > View Receipts > SMS Reports.
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If the clubs share a bank account, they could share a subscription. Alternatively, one club could transfer money to the other club to share a subscription.
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No, you cannot use a PO Box address. The USIO merchant account application requires a physical address. If your booster club does not have a physical address, use your school's address for the application.
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Please use the Contact Us form to provide us with your booster club name and date of the order. One of our team members will review the status of the order and provide you with the information.
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Here is what is included in each subscription level: https://www.boosterhub.com/pricing
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We do not offer live chat support. However, an AI-powered assistant is available 24/7, and our human tech team monitors inbound support tickets during business hours and will respond as soon as possible.
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Our team members will get back to you via email with an update on the issue.
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Although the BoosterHub subscriptions are an annual payment, contact us if your club is brand new or currently unable to afford the cost. We are able to work with some clubs by temporarily sliding and pro-rating payments to allow them to get on their feet and up and running with BoosterHub.
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How to avoid common errors when filling out the merchant account application:
- Do not using extra spaces and special characters.
- Use a physical address, not a PO Box. You can use the school's physical address if you need to.
- If your booster club's name exceeds 35 characters, leave off the remaining characters of the name.
- Make sure you are using the 9-digit account number and not the 11-digit routing number.
- USIO uses the US Postal Service for address validation, so you can quickly check to see if there are any issues with your address by using this USPS tool: https://tools.usps.com/zip-code-lookup.htm?byaddress
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Your club name should be in the upper right hand corner of your app or web screen. If you have further questions, please contact your booster club's Admin.
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Click "Forgot Password" and it will email you a link to reset it.
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You will need to contact your booster club Administrator. From their Dashboard they will go through the Add People process to invite you, by sending you a Welcome email. Click on the activation link in the next email you receive from BoosterHub. Then, download the BoosterHub app. If you do not receive both emails, please check your Spam folder.
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Click the dragdown menu in the upper right corner, then type the first few characters of your other club. It will find it for you and you can select it to switch.
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Make sure that you are clicking both the Save button in each section and then also the Save button at the top of each Page.
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If you are part of two clubs or teams, once you receive the invite for the second team, you will find it in the drop down list at the upper right corner of your app's screen. You can switch back and forth between clubs/teams then.
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Navigate to app.boosterhub.com and click the "Forgot Password" link. This will generate a link to create a new password.
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- To logout from the BoosterHub app, navigate to Settings > Log out.
- To logout from the BoosterHub web version, click the side-facing arrow icon at the lower left of your screen, beside your profile thumbnail.
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Yes. Navigate to Settings > User Settings > Add Photo (click on the thumbnail) and Save.
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Members can be converted to Admins by a Master Admin. To do so, the Master Admin needs to go to Settings > Admin Settings, click on the Add Admin icon at upper right (a person and + sign), and search for the Member's name.
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Go to Settings > BoosterHub Settings and click the blue Payment Info button on your subscription type. There you can modify your method of payment.
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Either way is fine. It doesn't really matter because they can't log in until receiving the invitation anyways. The welcome/invitation email reminds them to install the BoosterHub app and has a link they will use to log in at their convenience.
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There are two possible solutions.
- Make sure the Admin is using a desktop. The Webmaster is the one module that is not accessible in the mobile view.
- Make sure the Admin does not have two BoosterHub accounts with two email addresses. The other email address may be the account linked to the change in permissions.
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You would need to delete the person from your database by clicking on the contact in People and selecting the Delete icon.
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Please contact your booster club administrator to create an account. They will need to add you into BoosterHub and email an invitation to you.
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If you are having trouble logging in, click "Forgot Password" and the system will send a link to your activated email. If you don't receive the email, check your Spam Folder.
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Account deactivation is available from the mobile app via Settings > Cancel Account. This will cancel your login and make you a Non-member in the club. Alternatively, you can ask your booster club administrator to delete your account.
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It means you are invited to an additional booster club. You should check your email or spam inbox for an invite. The notification appears when a user is already a Member of one club, and another club invites the user, too.
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Yes, the verification email comes from our third-party hosting provider, Amazon Web Services (AWS). We wish it was not so generic-looking! Once you click it, you can then go back to BoosterHub and click the Activate button. You will then be good to go.
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Your subscription to BoosterHub will auto-renew with the credit card on file. To edit the card on file, go to Settings > BoosterHub Settings > Payment Info.
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When you create your account, you need to click the Terms of Use button, view the pop-up window, and choose Accept at the bottom. If you don't see it at the bottom, either zoom out on your screen, or if on a mobile phone, rotate the screen to landscape.
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Ask your Members having problems with the app to delete the app and re-install it.
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To give someone Admin permissions for one or more of the BoosterHub modules, you will need to make them an Admin first.
- Navigate to Settings > Admin Settings.
- Click on the Add Admin icon toward the upper right.
- Search for their name and add them.
- Under Admin Settings again, to the right of their name, click the Edit icon.
- Under the various modules, select the level of management permissions you would like for them to have. Master Admins have full access to every module.
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- Delete the BoosterHub app.
- Redownload the BoosterHub app from the app store.
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The owner is set when the club is originally purchased. It can not be updated or changed, but it does not impact anything in your club going forward. It can be ignored.
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Your renewal will bill automatically. The invoice/receipt can be found in BoosterHub under Settings > BoosterHub Settings > View Receipts.
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If your organization is tax exempt and was charged sales tax on your subscription, you can get that amount refunded. Here's how:
- Upload your sales tax exemption certificate. Go to Settings → Accounting Settings and upload your certificate in the Sales Tax Exemption box.
- Set your tax exempt status. In the same area, set your sales tax exempt setting to "Yes."
- Submit a ticket. Once the above is complete, reach out through Contact Us and our team will forward your request to our finance team.
You'll receive your refund within 3–5 business days.
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Understanding Automated Tags (Pending, Member, Non-member, Donor, and Vendor)
The Pending, Member, Non-member, Donor, and Vendor Tags are automated — they're assigned by an action of your club's Admins and can't be removed or edited manually. A Tag changes only when an Admin changes it or when the related process is completed.
- The Pending Tag is removed automatically when a member accepts the link in the welcome email sent by their Admin.
- The Member and Non-member Tags are assigned by Admins in People.
- The Donor and Vendor Tags are assigned by Admins through the Accounting system.
Does a person with a Pending Tag receive Emails, Announcements, or Chats?
A person with a Pending Tag hasn't activated their BoosterHub account or downloaded the app yet, so they will not receive Announcements or Chats. They will, however, receive Emails and SMS.
Can I communicate with Pending members?
Yes. Anyone entered in People can receive your Email messages and SMS text messages, and can purchase items in your Store, regardless of whether they've set up their account. They will not receive Announcements.
To target an Email or SMS to only those who haven't set up their account:
- Form a group in People by selecting Member in the Select by Tag box.
- Narrow the group to only those who also have the Pending Tag.
- Click Send Email to email this group.
- For SMS, click Send Announcement and scroll down to toggle ON Send SMS. Pending members won't see the in-app Announcement, but they will receive the SMS.
Can I assign an instrument to a student who is Pending?
Yes. Everything in Inventory can be used regardless of a student's Pending Tag.
What if the Pending status persists after logging in on multiple devices?
The Pending Tag should be removed once a user clicks the link in the activation email from team@boosterhub.com. If the Tag persists, please Contact Us through the Help Center.
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Accessibility at BoosterHub
Booster clubs serve every family in their program, and your club's website and tools should be usable by everyone. This article explains how BoosterHub approaches accessibility, what standards apply, and what you can do to keep your own club content accessible.
Is BoosterHub ADA compliant?
This is a common question, especially from schools and districts. Here is the short answer: the Americans with Disabilities Act (ADA) does not certify software platforms directly. Instead, the standard that schools, districts, and courts look to for web content is the Web Content Accessibility Guidelines, version 2.1, Level AA (often shortened to WCAG 2.1 AA).
BoosterHub is designed with accessibility in mind, and we are actively working toward full WCAG 2.1 AA conformance across the platform, including club websites, member pages, stores, and forms.
What WCAG 2.1 AA covers
WCAG 2.1 AA is a set of technical guidelines that make web content usable for people with disabilities. It covers areas such as:
- Screen reader compatibility, so pages can be read aloud to users with visual impairments
- Keyboard navigation, so the site can be used without a mouse
- Color contrast, so text is readable for users with low vision or color blindness
- Text alternatives for images, so images convey meaning to users who cannot see them
- Clear structure and labels on forms, buttons, and links
What we do on our side
Accessibility is part of our development process. Our team reviews new features against WCAG 2.1 AA guidelines, treats reported accessibility issues as priority items, and continues to improve conformance across existing areas of the platform.
What you can do on your side
Some content on your club website comes from you, and a few simple habits keep it accessible:
- Avoid putting important information only inside an image, such as a flyer with event details. Include the details as regular text on the page as well
- Choose text and background colors with strong contrast when customizing your site
- Use clear, descriptive link text such as "View the volunteer signup" rather than "click here"
If your school or district asks about accessibility
If your school or district asks whether BoosterHub meets accessibility requirements, you can share this article with them. If they need more detail or specific documentation for their records, have them contact our support team directly and we will work with them.
Reporting an accessibility issue
If you or a member of your community has trouble using any part of BoosterHub, we want to know. Contact our support team with a description of the issue and the page where it occurred, and we will prioritize a review.