If the clubs share a bank account, they could share a subscription. Alternatively, one club could transfer money to the other club to share a subscription.
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General
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We don’t have specific information about each state, but our CEO did a webinar on the topic that may be helpful. Here is the link: https://www.youtube.com/watch?v=NbATDWSjuZk
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No, the BoosterHub platform has an integrated credit card system and is not compatible with other platforms such as PayPal, Venmo, Square, or GoFundMe.
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Here is what is included in each subscription level: https://www.boosterhub.com/pricing
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We do not offer live chat support. However, an AI-powered assistant is available 24/7, and our human tech team monitors inbound support tickets during business hours and will respond as soon as possible.
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Although the BoosterHub subscriptions are an annual payment, contact us if your club is brand new or currently unable to afford the cost. We are able to work with some clubs by temporarily sliding and pro-rating payments to allow them to get on their feet and up and running with BoosterHub.
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The best group to contact for this is Parent Booster USA. You can find their contact information at https://parentbooster.org.
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Our MVP Onboarding is a great way to get your club up and going quickly. The MVP Onboarding is a one-time fee of $1,500 and includes the following:
Club set up
- Settings
- Admin creation
- People import
- Initial member registration and set-up process
- Custom field creation
- Tag set-up
- Membership uploading
Chat
- Chat group set-up
Email
- Template creation for general emails
File Manager
- File structure set-up
- Migrate files from other systems
Calendar
- Add Events for the upcoming season
Volunteer
- Add Volunteer Opportunities for the next season
Accounting
- Establish chart of accounts
- Input initial balances
Webmaster
- Create website
- Create custom graphics for website
- Set up Online Store
- Add news from the previous season
- Add roster pages for all teams/programs, coaches/directors, and booster club
Store
- Set up Tag system to accommodate accounting and reporting
- Add products for Online Store, including sponsorships and membership packages
- Add products for Cashier Store (concession stand).
The process takes 7-10 working days and we will need some information from your team to get started. We only offer a limited number of MVP slots, so please let us know if interested! We will send you a link to make the MVP payment after you have completed your subscription payment.
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If you would like to return a P5 terminal, e285 terminal, or swipe device, please use our Contact Us form.
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Use this Contact Us form. Thank you for your help making BoosterHub better!
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- Refresh the browser.
- Go to the previous page and attempt to open it again.
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The arrow on the right side of the screen to see more videos may be hidden. Zoom out on your screen size settings to see all of the videos.
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You have two options available:
- The on-demand demo can be viewed at any time: https://www.boosterhub.com/demo2023
- A live demo with our team via Zoom can be scheduled here: https://calendly.com/boosterhub/boosterhub-demo?month=2024-01
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We apologize. Although we don’t offer on-demand phone support, you can Contact Us. We will respond as soon as we can. You can request to schedule a zoom call with our support team via this link: https://calendly.com/boosterhub/boosterhub-support?month
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On the left hand navigation bar in your app you will find the Help Center. A full suite of short videos in our BoosterHub Academy show you how to get started. You can find answers in the FAQ, and you can Join Communities and Contact Us. If you would like to schedule an in-person onboarding session you can do so via this link: https://calendly.com/boosterhub/kickoff.
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For a quick overview of BoosterHub, we suggest you show them:
- A description of the Features: https://www.boosterhub.com/features
- A description of the Pricing: https://www.boosterhub.com/pricing
For a more detailed overview, anyone from your club can Watch a Demo: https://www.boosterhub.com/demo2023
For a very detailed deep-dive and board training, you can schedule a Live Demo via zoom: https://calendly.com/boosterhub/boosterhub-demo?month=2024-06
Start a 45-day free trial: https://www.boosterhub.com
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USIO is BoosterHub's third-party credit card processor. USIO is an integrated payment solutions provider based in San Antonio, Texas.
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The BoosterHub websites are designed to be able to be built and published by the volunteers of any booster club, with no extra website skills needed. We have training videos in the Help Center to help your club build their website and the other modules of the platform. About 90% of our clubs build their own websites. However, due to time and availability constraints, about 10% of our clubs request that the BoosterHub team build out the club's system for them. We do offer this service, called our MVP Onboarding.
Our MVP Onboarding is a great way to get your club up and going quickly. The MVP Onboarding is a one-time fee of $1,500 and includes the following:
Club set up
- Settings
- Admin creation
- People import
- Initial member registration and set-up process
- Custom field creation
- Tag set-up
- Membership uploading
Chat
- Chat group set-up
Email
- Template creation for general emails
File Manager
- File structure set-up
- Migrate files from other systems
Calendar
- Add Events for the upcoming season
Volunteer
- Add Volunteer Opportunities for the next season
Accounting
- Establish chart of accounts
- Input initial balances
Webmaster
- Create website
- Create custom graphics for website
- Set up Online Store
- Add news from the previous season
- Add roster pages for all teams/programs, coaches/directors, and booster club
Store
- Set up Tag system to accommodate accounting and reporting
- Add products for Online Store, including sponsorships and membership packages
- Add products for Cashier Store (concession stand).
The process takes 7-10 working days and we will need some information from your team to get started. We only offer a limited number of MVP slots, so please let us know if interested! We will send you a link to make the MVP payment after you have completed your subscription payment.
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Your club's Master Admin must assign the various permission levels for each module in Settings > Admin Settings, or they can make you an additional Master Admin, giving you full access to everything.
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In the Help Center BoosterHub Academy video “2.6 People—Annual Clean Up,” you can see some of the best practice suggestions for updating your club for the new school year.
Here are some key items to update.
- Go to Settings > Admin Settings. Use the Remove icon to the far right of the person's row to remove all of the retiring Admins. Use the Add Admin icon at upper right to promote any current Members to become Admins.
- To update membership, go through the Bulk Actions feature in People by choosing either Select All, or Select Current Page, or selecting a Tag, or selecting multiple contacts one-by-one. For example, you could select a graduation year Tag to collect the graduating class for a particular year, then add the Tag Alumni for that group, and then make those people Non-members. Making them Non-members will remove them from the active database and disable their logins, but they will remain on the mailing list.
- It is also useful for clubs with paid memberships to remove the Tag that shows that the member has paid, in order to show that the person needs to pay for next year.
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You have selected the Tags improperly. There are not any individuals who have all of the Tags: Parent, Student, and Director. You need to select the Parent Tag, and then click the + Add More Groups. Below that box, you will be able to then select the Student Tag. Then + Add More Groups again and select the Director Tag. Keep an eye up top on the People Selected = x tally as you grow or narrow your groups. You can see how many people are in the group you have formed. If the number is very different than what you expect, it is because you are narrowing the group (by putting multiple Tags in the same box) or expanding the group (by putting one Tag per box on top of each other) when you actually meant to do the other.
You can find more information about Tags here: https://www.boosterhub.com/faq #/70-tips-tricks/boosterhub-academy-71-tags?from_search=150191240
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To update your club's logo, go to Settings > Club Settings and click the pencil icon labeled Edit Image.
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You will need to contact your booster club administrator.
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The Contact Us form on your website will send to the Club Email address that can be edited in Settings > Club Settings.
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For any of the Accounting Reports you can click the Download Report icon at upper right of the screen.
For any grouping of People by Tag, you can Select All and Export to Excel.
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We recommend downloading your financial reports out of Charms and uploading them into File Manager in BoosterHub. You can store them there and have them to refer to if needed. Beginning in the Chart of Accounts, create accounts based on the ones you have in Charms, then also create a Budget. You can also take the ending balance in Charms and make it your starting balance in BoosterHub by going to Accounting > New Transaction, and under the Transaction Type, select Starting Balance.
Note that Charms is not a double-entry Accounting system, so the data must be manipulated prior to loading any information into BoosterHub. -
Each booster club determines the sale dates for their merchandise and registration. Please contact your booster club administrator.
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Most organizations will select Corporation and set the ownership percentage to 0%.
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A 404 error means that this page no longer exists. Please return to the main menu.
A 5000 error means there may be an issue with your payment information. Please attempt the transaction again. If you have further issues, please Contact Us through the Help Center.
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Try zooming out on the screen of your computer or device.
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Please contact your booster club administrator to create an account. They will need to add you into BoosterHub and email an invitation to you.
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Yes, the verification email comes from our third-party hosting provider, Amazon Web Services (AWS). We wish it was not so generic-looking! Once you click it, you can then go back to BoosterHub and click the Activate button. You will then be good to go.