Volunteer

• How can I add someone else as a Volunteer for an Event?

  • Navigate to Volunteer.
  • Toward the right of the row of the specific Event, click the Add Volunteer icon (a person and + sign).
  • Search for the Member's name to add to the Event.

• What if I am having trouble downloading a Report?

  If you are having trouble downloading a Report, we suggest refreshing your screen and attempting the download again. If there is a date period for your report, you may want to break it into smaller pieces and do several downloads. Some large downloads take a few extra seconds to process the data. If the problem persists, please let us know using the Contact Us form.

• How do I delete an Event that already has Volunteers assigned to it?

  • You will need to first edit the list of volunteers by going to Volunteer.
  • On the right side of the event, click the Add/Remove Volunteer icon (person + sign).
  • Click Remove Volunteer next to each person's name.
  • Go to Calendar, select the Event, and click the Delete icon.

• If I want Volunteers to bring items, how can I manage the quantity needed using Volunteer slots?

  If you would like people to volunteer to bring items, you can make the quantity in each slot the number of those items needed. For example, you want someone to bring 4 dozen hamburger buns.

  • Click on the event in Calendar.
  • Select Edit event.
  • Scroll down to the Volunteer Opportunity section.
  • Make the item Description the name of the item (for example, “one dozen hamburger buns”).
  • Make the Quantity the number of items needed, instead of the number of people needed (for example, 4).

• Can people sign up for multiple Volunteer slots for the same event?

  Yes. Volunteers can select the number of slots they would like to fill during the sign up process. 

  • Go to Volunteer.
  • Scroll down to find the Volunteer Opportunity you would like.
  • Click Volunteer on the far right.
  • Enter the number of slots you wish to fill.
  • Click Volunteer.

• Is there a way to add notes or comments when using the Volunteer option for people to donate food items?

  Yes. You can use the Description field to add notes. Also, the name of the Volunteer Opportunity has room for 255 characters, so you can include additional information there as well.

• How do I remove a Volunteer?

  • Navigate to Volunteer and to the Volunteer Opportunity section.
  • Click the Add Volunteer icon (person with a +) at the righthand side.
  • Once the list of volunteers appears, you can click Remove Volunteer next to the appropriate name.

• How can I make many Volunteer Opportunities for events repeating throughout the whole season?

  First, set the Calendar Event as a Recurring Event. Then, add the Volunteer Opportunities to that Event.

• Can I view descriptions of Volunteer duties on the app?

  Yes. On your phone, go to Dashboard > Volunteer and click on the Opportunity you are interest in. It will show you the details for the event: Date, Time, Location, Volunteer Description, and Event Description. If you are unable to see those details, we recommend deleting and redownloading the App.

• Who receives a notification when someone Volunteers or Unvolunteers from an Event?

  • There are no Volunteer/Unvolunteer notifications for Admins for each Volunteer slot, as the number could quickly become overwhelming. You can look at the Event itself to see how many slots have been filled.
  • However, an Automated Reminder is emailed to each Volunteer one day prior to the event.

• Can we see who Unvolunteered from a shift?

  No, there is no way to see who has Unvolunteered.

• How do I copy and place a link to a Volunteer Opportunity into an email?

  • Go to Volunteer.
  • Click on the specific Volunteer Opportunity you want to share.
  • On the right-hand side under Shareable Link, you can either highlight and copy the link, or click the little blue icon to copy the link.
  • Paste this link you copied into the body of an email.

• What is the best way to view Volunteer sign-ups?

  On the app on your phone. Go to Dashboard > Volunteer. There your Members will see a list view of all the Volunteer Opportunities and Volunteer Assignments.

• Is it possible to add committee sign-ups without specifying dates?

  The Volunteer system requires dates to be added to slots. 

• What are the various Reminders that are sent out for Volunteer and Calendar Events?

  There are 3 kinds of Reminders sent out for Volunteer and Calendar Events.

  • You can set a Reminder to be sent via email a specific number of days before an Event. This will go to all Members or to only those people with the Tag for this event, if set to Private Event. Set this when creating the Event by going to either Calendar > Add Event, or Volunteer > Add Event. Scroll about halfway down and add a number of days to Set Reminder x days before event.
  • Volunteers always receive a Reminder via email one day prior to the Event for which they are scheduled.
  • An Open Spot Reminder goes out to all Members 2 days prior to an Event, to let everyone know that some Volunteer Opportunities are unfilled. You can turn this function ON or OFF in Settings > Admin Settings and scroll down to the Set Open Spot Reminder toggle. If toggled ON, you can choose the specific number of empty spots that will trigger the Reminder to be sent.

   

• How does a Volunteer see the additional information or event description on the app?

  They need to go to Volunteer and then click on the title of the event to open up the details.