Email

• If I send a broadcast Email to a group without addresses in their "email" field but in their "email2" field, will they receive it?

  No, the Email will go only to the primary email field.

• What if I don't know the email address of the new contact I am trying to enter?

  If you do not know the email of the new contact, there is a workaround:

  • Go to People > Add Contact.
  • Just to the upper right of where you enter their first and last names, notice the New Contact is a Company toggle. Turn it ON.
  • Select Email is Not Known.
  • Finish entering the data and click Save.

• If I want to send an Email to all Members, I have to select the "Member" Tag?

  Yes. Select the Member Tag to send an email to all Members. This will include those people with the Pending Tag as well, because you assigned them Member Tags when you sent their invitations.

• How do I send an Email with pictures?

  Navigate to Email > Create New Email. You can then choose a template and select the Add Photos option.

• What happens if no one receives the test of the Email?

  If you are having trouble receiving emails, first check your Spam folder. Next, add the sender email as a contact in the recipient's inbox.

• What does the Email Visible OFF/ON toggle do?

  The Email Visible OFF/ON toggle on the app under Settings is for a Member to choose not show their email address to other Members. ON makes it visible; OFF makes it not visible. Regardless of the choice, Admins can always see the email addresses.

• How do I send a broadcast Email to my club members using BoosterHub?

  First, if you have not already done so, check to make sure your email address is set up as the sender. Navigate to Settings > Club Settings and add Club Email. Click the Verify button if it is there. You will receive an email from AWS with a link to verify. Click that link and then return to this page. You will then click the Activate button. Once your email is set up as the sending account, then:

  • Go to Email > New Email.
  • Under Select Recipients choose Select by Tags.
  • Select the Tag titled Member.
  • Click Add more groups.
  • Select the Tag titled Non-member.
  • Build your email, then in the upper right click Save as Draft or Send.
  • Broadcast Email may take several minutes to send, so they may appear in pending until the system finishes sending them.

• How can I unsubscribe from receiving emails from a specific booster club?

  Navigate to Settings on your App, and you can adjust the toggle on Allow Emails.

  If you are using the web version, navigate to View Profile under your thumbnail on the lower left of the screen. Scroll down to Notifications Settings and toggle Receive Emails off.

• How do I get my email verified to proceed with setting up our account?

  Check your Spam folder.

• Is an email required for a business, company, or Vendor on their profile?

  No. An email address is not required. For a Vendor, business, or company for which you do not know an email address:

  • Go to People.
  • Search by the Vendor Tag and select the entity/person's profile.
  • Click Edit this Contact button in the upper right.
  • A toggle switch Contact is a company appears. Turn that ON and a check box will appear under the email address of the contact that says Email not known. Check that box if you don't have an email address.
  • Save.

• How do I send an Email to everyone, both Members and Non-members?

  • Go to Email > New Email.
  • Under Select Recipients choose Select by Tags.
  • Select the Tag titled Member.
  • Click Add more groups.
  • Select the Tag titled Non-member.
  • Build your email, then in the upper right click Save as Draft or Send.

• How does the Email feature work in BoosterHub?

  The broadcast Email feature of BoosterHub is an outbound push of a templated email to many users at once, by using Tags to send emails to specific groups of people. The Email module helps you create your own templates. You can also send attachments using Email. Video 2.4 in the Help Center gives a demonstration of how to send an email using Tags.

• How can I let everyone know it is time to pay their student fees?

  We recommend using the communication tools (Email, Chat, Announcements) advising it is time to pay. You can also use the Pay Later feature to send invoices out to your members.

• How can I change the font size in the Email tool?

  In Email > New Email, select a Template and scroll down to find the Add Text button and compose your text in the box. You can select the Normal button to scroll to adjust font size. 

• I tried to Email the Tags: Student, Parent, Director. I clicked Send, so why is the email status showing "Pending / Not Sent"?

  You have selected the Tags improperly. There are not any individuals who have all of the Tags: Parent, Student, and Director. You need to select the Parent Tag, and then click the + Add More Groups. Below that box, you will be able to then select the Student Tag. Then + Add More Groups again and select the Director Tag. Keep an eye up top on the People Selected = x tally as you grow or narrow your groups. You can see how many people are in the group you have formed. If the number is very different than what you expect, it is because you are narrowing the group (by putting multiple Tags in the same box) or expanding the group (by putting one Tag per box on top of each other) when you actually meant to do the other. 

  You can find more information about Tags here:  https://www.boosterhub.com/faq #/70-tips-tricks/boosterhub-academy-71-tags?from_search=150191240

• Is there a way for Members to see Emails they did not receive?

  Yes. Go to Dashboard on the web version of BoosterHub and look under the Activity Feed section. You can click on older emails there.

• Can we see statistics on emails sent?

  Currently there are no metrics available. If you have a specific email and recipient, we can confirm delivery.

• How do we get the school Wifi to not reject student email addresses?

  Ask your district IT Department to whitelist BoosterHub.com emails.

• Can we add another "reply to" email?

  You can use eithe your Club Email or the email of the sender as the Reply-To. If you want to use another email, you will need to create a new contact in People for it, give that contact Full People permissions in Settings > Admin Settings, and then you can select that email as the Reply-To.

• How can we merge duplicate accounts for people with two email addresses?

  If a person registers under two different email addresses, or purchases a product using a different email address, or checks out under the wrong email address, the system creates a new account for them. To merge these email addresses under one contact, you can add a field called “2nd Email” in People > Custom Fields > New Custom Field by choosing the Type as Email. Then add the second email to that field. The account will remain under the first email address, but the system will pull any transactions under the second email address into the same record.